Privacy Policy

Effective Date: 14th May, 2025

Thank you for choosing Chasr, a creative apparel brand that offers personalized DIY T-shirts and hoodies through community-driven design experiences. This Privacy Policy explains how we collect, use, store, and protect your information, particularly when you engage with our unique offering — Spellstitch.

1. Information We Collect

A. Personal Data

When you interact with Chasr, we may collect:

• Full Name

• Email Address

• Mobile Number

• Shipping & Billing Address

• Social media handles (for engagement programs)

• Payment Information (processed via secure third-party gateways)

B. User-Submitted Content for Spellstitch

When using Spellstitch, you provide:

• A list of 5 custom words (emotions, hobbies, quirks, colors, memories)

• Optional image references or mood boards

• Preferences for T-shirt color, size, and theme

C. Technical & Usage Data

• IP address, location (approximate)

• Device/browser data

• Cookies (via tools like Google Analytics, Meta Pixel)

2. Use of Information

We use the information to:

• Customize apparel through Spellstitch

• Process and fulfill your orders

• Improve our website and services

• Engage you through loyalty or referral programs

• Send offers, promotions, or updates (opt-out anytime)

• Prevent fraud, spam, and abuse

• Maintain records for legal, tax, and audit purposes

3. Spellstitch-Specific Terms

A. Intellectual Property

• The designs created via Spellstitch are a collaborative expression based on user input.

• Chasr retains the copyright over all final design outcomes.

• You may not claim exclusive ownership or resale rights of any Spellstitch-based design.

• By submitting words, preferences, or references, you grant Chasr the right to interpret and create designs without liability over creative direction or final aesthetics.

B. Submission Restrictions
You agree not to upload or submit:

• Hate speech, offensive terms, sexual imagery, copyrighted material without rights.

• Any content violating Indian laws or community standards.

Chasr reserves the right to reject or modify submissions at its sole discretion.

4. Data Sharing

We do not sell your personal data. Limited sharing occurs with:

• Logistics partners (for delivery)

• Secure payment processors

• Marketing platforms (anonymized data)

• Legal authorities (if mandated by law)

5. Limitation of Liability & Fraud Protection

To protect Chasr from misuse, fraud, and false claims:

• All Spellstitch orders are final and non-refundable once production begins.

• Chasr is not liable for:

  • User dissatisfaction due to subjective creative interpretation.

  • Errors in size or shipping address provided by the user.

  • Delays caused by third-party courier services.

  • Unauthorized use of another person’s name or words in Spellstitch submissions.

• Chargebacks or payment disputes arising from false claims may result in legal action and blacklisting of the user account.

• Any abusive, fraudulent, or misleading behavior (including fake reviews, bot traffic, or impersonation) will result in immediate suspension and potential legal recourse.

6. Data Retention

We retain data:

• For up to 3 years from your last interaction, or as required by Indian law.

• Spellstitch design briefs are stored to allow reorders and customer history.

7. Cookies & Third-Party Tools

We use cookies and similar technologies for:

• Analytics and website optimization

• Ad targeting on platforms like Instagram, Facebook, and Google
  You can disable cookies via your browser.

8. Your Rights

You may:

• Request a copy or correction of your data

• Delete your account or stored content

• Opt-out of emails or SMS marketing

Send requests to: chasr.clothing@gmail.com

9. Data Security

Chasr uses:

• SSL encryption

• Secure payment gateways (e.g., Razorpay, Stripe)

• Access controls to limit who can view sensitive data

However, we cannot guarantee 100% security due to the nature of the internet.

10. Children's Privacy

Chasr is not intended for individuals under the age of 13. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy from time to time. Significant changes will be notified via email or a site banner.

12. Contact Us

For privacy-related inquiries, please contact:

Chasr Support Team
📧 Email: chasr.clothing@gmail.com

📞 Phone: [+91-9136078566]
🌐 Website: www.chasr.shop

13. Legal Jurisdiction

This Privacy Policy shall be governed under the laws of India. Any disputes shall be resolved in the jurisdiction of Mumbai District Court, Maharashtra, India.